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.jpg) How can selling replacement parts increase a dealer’s bottom line profit? |
.jpg) Replacement parts offer several benefits. One benefit that is really resonating with customers right now, as their budgets shrink and their sales may be slower, is higher profit margins. More than just profit margins, there are replacement parts suppliers who bring additional value through areas such as dependable delivery, exceptional product selection, one-vendor sourcing for several brands, as well as tools to easily allow you to market your business. Beyond just the parts, each additional value a supplier offers can transfer directly to your bottom line.
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What are some common myths about replacement parts?
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Often times dealers are led to believe that using replacement parts will void their equipment warranty. It does not help that some OEM’s are almost promoting this misconception. However, unless the parts are supplied free of charge, the use of OEM parts cannot be a condition of the equipment warranty. Most replacement parts are manufactured to meet OEM specifications and perform to your customers’ satisfaction. Replacement parts providers are vigilant about maintaining parts performance expectations. Without that quality reassurance, replacement parts companies would not be able to survive and thrive for decades.
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How can you upsell replacement parts?
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You can think of upselling replacement parts just as you upsell OEM parts. When customers bring in equipment for service or commonly replaced maintenance items like air filters, oil and spark plugs, a whole maintenance package can be recommended at the point of service. Keeping all your engine maintenance parts up to date is essential to equipment longevity and overall efficiency. The parts and service will be needed eventually, why not sell them now? Other accessories such as lawn mower covers, fuel stabilizer and safety gear can also be used to prolong the life of your customer’s equipment and ensures their safety during use.
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| Does Stens carry blades to fit Murray mowers? If so, how can I determine what they are? |
If you know the part number you can cross reference them on www.stens.com. If you do not have this information, you can call 800-457-7444 with your model number and we can assist you in the search.
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| I have a Craftsman model 536 004001 Edger with a Tecumseh 4 HP Engine (model 143.004001, engine family YTPXS.1561BA). A Tecumseh tag is not present. Can you help locate a partial or complete carburetor kit for this model? |
The OE Tecumseh part number is 632760B.
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| What are the selling points of your Bio Oils? |
Stens Bio Oils and Grease are non-toxic and feature rapid biodegradation, therefore having no harmful effects on turf, plants, animals or water where unburned oils may be deposited.
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| Does Stens offer complete pump assemblies for Karcher Pressure Washers? |
Yes, Stens is the exclusive distributor for Karcher in the US for cold water consumer products. We offer a variety of pumps, pump repair kits and pump oil. To locate your part, please call us at 800-457-7444 with your model number. | |
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Jeremy Parsons has been in the outdoor power equipment industry for over 15 years. He has attended a variety of Technical Schools and owns his own business building and repairing go-kart and other specialty engines. He is currently working as a Product Manager at Stens, LLC where he focuses on providing internal knowledge and training on specialty and technical parts as well as LCT engines.
Jeremy can be reached at:
2424 Cathy Lane
Jasper, IN 47546
800-457-7444
Fax: 800-222-STEN
stenspr@stens.com
www.stens.com
stenscorporation.blogspot.com |
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